Complaints?

Complaints Policy

We believe in offering the best customer care and service at all times however whilst our intention is to always ensure we meet a high level of quality, attention to detail and above all overall professional performance, there may be a time where you consider this to have not been the case and would like the opportunity to inform us.

We promise to act to deal with any complaint you bring to our attention with 28 days however we ask you do so in writing, even if you talk to us first. Without it in writing we cannot process your complaint.

If we agree that there is something which requires further attention by us then we will endeavour to undertake any work needed within 8 weeks.

If in the extreme circumstances we cannot resolve your issue, we would invite you to contact the Ombudsman Service, with whom we are a member. This is an independent arbitrary advice organisation that provides a level of intervention that we will listen to and respect in any decisions they may present.

Should you consider you need to approach the Ombudsman then please do so on 0330 440 1614

You can use our form to send us an email